Cookie Policy

1. Introduction

This Cookie Policy explains how EazzyBook ("EazzyBook," "we," "us," or "our") uses cookies and similar tracking technologies when you visit www.eazzybook.com, use our dashboard, interact with booking pages, submit forms, or access other parts of our platform.

This Policy should be read alongside our Privacy Policy and Terms & Conditions. By continuing to use EazzyBook, you consent to the use of cookies as described here, except where your consent is required and you have not provided it.

2. What Are Cookies

Cookies are small text files placed on your browser or device when you visit a website. They help websites remember information about your visit, such as login status, preferences, and usage patterns. Cookies may be "session" cookies that expire when you close your browser, or "persistent" cookies that remain for a defined period or until deleted.

We also use related technologies such as local storage, session storage, pixels, tags, and software development kits (SDKs) that function similarly to cookies for analytics, security, and product functionality.

3. Why We Use Cookies

EazzyBook uses cookies and similar technologies to operate a reliable booking and business management platform. Specifically, we use them to:

• Authenticate users and maintain secure dashboard sessions.
• Remember account preferences, language settings, and interface choices.
• Enable booking pages, forms, and customer-facing flows to function correctly.
• Measure platform performance and understand feature usage.
• Detect fraudulent activity, abuse, and security threats.
• Support marketing attribution and campaign measurement where permitted.
• Improve user experience across appointments, CRM, staff management, reminders, and analytics tools.

4. Types of Cookies We Use

Depending on your interaction with EazzyBook, we may use the following categories of cookies:

Essential Cookies

These cookies are necessary for the platform to function. They support core features such as user authentication, session management, load balancing, security controls, and processing of booking requests. Without these cookies, certain services may not operate properly.

Functional Cookies

Functional cookies remember choices you make, such as timezone settings, dashboard layout preferences, or previously selected business locations. They help personalize your experience without being strictly required for basic operation.

Performance Cookies

Performance cookies collect information about how visitors use EazzyBook, such as page load times, error rates, and navigation paths. This helps us identify technical issues and improve reliability for scheduling, notifications, and reporting features.

Analytics Cookies

Analytics cookies help us understand aggregate usage trends, such as which features are most popular among salons, clinics, consultants, and other service businesses. We use these insights to improve onboarding, booking conversion, and product development.

Security Cookies

Security cookies support fraud detection, bot mitigation, login protection, and monitoring for suspicious activity across accounts, booking pages, and form submissions.

Marketing Cookies

Where permitted by law and subject to your preferences, marketing cookies may be used to measure the effectiveness of campaigns, attribute sign-ups, and deliver relevant promotional content about EazzyBook products and services.

5. Third-Party Cookies

Some cookies are placed by third-party providers that deliver services on our behalf or at your direction. These may include:

• Payment gateways used for subscription billing or appointment payments.
• Email and SMS providers that power confirmations, reminders, and notifications.
• Calendar integrations that synchronize appointments and availability.
• Analytics and product intelligence tools that help us understand platform usage.
• Customer support and chat tools that assist with account inquiries.
• Advertising or attribution partners, where enabled and permitted.

Third-party providers may collect information about your online activities over time and across different websites or services, subject to their own privacy and cookie policies. EazzyBook does not control third-party cookies and encourages you to review the policies of those providers.

6. Cookie Retention Periods

Cookie retention varies by type and purpose. Session cookies expire when you close your browser. Persistent cookies may remain from a few days to several months, or longer where necessary for security, fraud prevention, or remembered login preferences.

We periodically review cookie retention practices and work to limit storage to what is reasonably necessary for the purposes described in this Policy.

7. Managing Cookie Preferences

Where required by law, we may present a cookie banner or preference center allowing you to accept, reject, or customize non-essential cookies. You can update your preferences at any time through available settings on our website or by contacting us.

Essential cookies generally cannot be disabled because they are required for secure operation of the platform, including account access and booking functionality.

8. Browser Controls

Most browsers allow you to block, delete, or manage cookies through settings. You can typically configure your browser to notify you before a cookie is stored or to reject all cookies. Instructions are usually available in your browser's help documentation.

If you use multiple devices or browsers, you may need to adjust settings on each one separately.

9. Impact of Disabling Cookies

If you disable or delete cookies, some EazzyBook features may not function correctly. This may affect your ability to stay logged in, manage appointments, access analytics, complete booking flows, or use integrations with payment, email, SMS, or calendar providers.

Disabling cookies on a business's hosted booking page may also limit form functionality or session continuity for end customers attempting to schedule appointments.

10. Tracking Technologies

In addition to cookies, EazzyBook may use web beacons, pixels, server logs, and similar technologies to understand engagement with emails, in-product messages, and booking confirmations. These technologies help us measure delivery, diagnose technical issues, and improve communication workflows for reminders and customer notifications.

11. Analytics Providers

We may use analytics providers to collect aggregated information about how users interact with our website and application. This may include pages visited, feature adoption, session duration, and referral sources. Analytics data is generally used to improve performance, usability, and reliability of scheduling, CRM, and automation features.

Where feasible, we configure analytics tools to reduce identification of individual users and comply with applicable consent requirements. Enterprise customers may have additional configuration options under separate agreements.

12. Updates to Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in technology, law, or our practices. When we make material changes, we will update the "Last Updated" date and, where appropriate, provide notice through our website or account communications.

Your continued use of EazzyBook after an update constitutes acceptance of the revised Policy, except where further consent is required by law.

13. Contact Information

If you have questions about this Cookie Policy or our use of cookies and tracking technologies, contact:

EazzyBook
Email: privacy@eazzybook.com
Support: support@eazzybook.com
Website: www.eazzybook.com