Privacy Policy

1. Introduction

EazzyBook ("EazzyBook," "we," "us," or "our") operates an online booking and business management platform available at www.eazzybook.com and through related applications, APIs, booking pages, hosted forms, and subdomains. This Privacy Policy explains how we collect, use, disclose, store, and protect information when you visit our website, create an account, subscribe to a plan, or use any part of our Service.

EazzyBook helps appointment-based businesses—including salons, clinics, consultants, coaches, trainers, agencies, freelancers, wellness centers, education providers, and repair services—manage bookings, clients, staff, forms, reminders, discounts, analytics, and automations. Because we process data on behalf of businesses and their customers, this Policy describes both information we collect directly from account holders and information processed through the platform at the direction of our business users.

By accessing or using EazzyBook, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our practices, please discontinue use of the Service.

2. Scope of Policy

This Privacy Policy applies to information collected through the EazzyBook website, dashboard, mobile experiences, booking pages, lead capture forms, customer portals, integrations, and support channels. It covers account holders (businesses and their authorized staff), website visitors, and end customers who interact with a business's booking page or form hosted on or powered by EazzyBook.

This Policy does not apply to third-party websites, payment gateways, email providers, SMS gateways, calendar systems, or other services that may be linked from or integrated with EazzyBook. Those providers maintain their own privacy policies, and we encourage you to review them before sharing information with those services.

Where EazzyBook processes personal data on behalf of a business customer, that business is typically the data controller for its end-customer information. EazzyBook acts as a data processor or service provider in those circumstances, processing data according to the business's instructions and our agreements with them.

3. Information We Collect

We collect information necessary to operate a secure, reliable booking and business management platform. The categories below describe the types of information we may collect depending on how you interact with EazzyBook.

Account Information

When you register for an EazzyBook account, we collect details such as your name, email address, phone number, login credentials, account preferences, role assignments, team membership, subscription plan, and communications with our support team.

Business Information

We collect information about your business, including business name, address, industry, branding assets, service catalog, staff profiles, working hours, locations, policies, discount rules, automation settings, and configuration data used to operate your booking pages and workflows.

Customer Data

Businesses using EazzyBook may store customer or client records within the platform, including names, contact details, appointment history, notes, tags, communication preferences, and relationship data entered or imported by the business.

Booking Data

We process appointment and scheduling information, including selected services, date and time, assigned staff, booking status, cancellation or rescheduling history, reminders sent, and metadata generated through online booking pages or internal scheduling tools.

Form Submission Data

When businesses use EazzyBook forms or intake flows to collect leads or pre-appointment information, we process responses submitted by visitors, including contact fields, custom questions, uploaded attachments where enabled, and submission timestamps.

Payment Information

Subscription payments for EazzyBook plans are processed through third-party payment gateways. We may receive billing name, billing address, transaction identifiers, plan details, invoice history, and limited payment metadata. We do not store full credit or debit card numbers on our servers. If your business enables payment collection for appointments through integrated providers, payment data is handled according to that provider's terms and security standards.

Device and Usage Data

We automatically collect technical and usage information, including IP address, browser type, device identifiers, operating system, pages viewed, feature usage, referral URLs, session duration, error logs, and performance diagnostics to maintain and improve the platform.

Cookies and Tracking Technologies

We use cookies, local storage, pixels, and similar technologies to authenticate users, remember preferences, analyze traffic, and support security. For more detail, please see our Cookie Policy.

4. How We Use Information

• Provide, operate, maintain, and improve the EazzyBook platform, including booking pages, CRM features, staff management, reminders, analytics, and automations.
• Create and manage user accounts, authenticate logins, and administer Free, Professional, and Enterprise subscription tiers.
• Process subscriptions, invoices, renewals, and billing-related communications.
• Send transactional messages such as booking confirmations, reminders, password resets, and service notifications via email or SMS where enabled.
• Enable integrations with payment gateways, email providers, SMS providers, calendar systems, and analytics tools selected by users.
• Monitor platform performance, troubleshoot errors, detect abuse, and protect against fraud or unauthorized access.
• Provide customer support, respond to inquiries, and resolve technical or billing issues.
• Analyze aggregated usage trends to develop new features and improve user experience.
• Comply with legal obligations, enforce our Terms, and protect the rights, safety, and security of EazzyBook, our users, and the public.

5. Legal Basis for Processing

Where applicable data protection laws require a legal basis for processing personal data, we rely on one or more of the following grounds, depending on the context:

• Contractual necessity: Processing needed to provide the Service you requested, including account setup, booking management, and subscription fulfillment.
• Legitimate interests: Operating, securing, and improving our platform, preventing misuse, and supporting business communications, balanced against your rights.
• Consent: Where required for optional marketing communications, certain cookies, or other processing for which we request your permission.
• Legal obligation: Processing necessary to comply with applicable laws, regulations, tax requirements, or valid legal requests.

Businesses that use EazzyBook to manage their own customers are responsible for establishing an appropriate legal basis for collecting and using end-customer data through the platform.

6. Sharing and Disclosure of Information

We do not sell personal information. We may share information in the following circumstances:

• With authorized users within a business account, according to role permissions and account settings.
• With service providers and subprocessors that help us host infrastructure, deliver email or SMS, process payments, provide analytics, or support customer service, subject to contractual confidentiality and security obligations.
• With integration partners you choose to connect, such as calendar, payment, or communication providers, to deliver requested functionality.
• With professional advisers, auditors, or insurers where reasonably necessary.
• In connection with a merger, acquisition, financing, reorganization, or sale of assets, subject to appropriate safeguards.
• When required by law, regulation, legal process, or governmental request, or to protect rights, safety, and security.

7. Third-Party Service Providers

EazzyBook may integrate with or rely upon third-party providers for cloud hosting, payment processing, email delivery, SMS messaging, calendar synchronization, customer support tools, analytics, and security services. These providers process information only as needed to perform services on our behalf or at your direction.

We evaluate providers based on security, reliability, and contractual protections. However, EazzyBook is not responsible for the independent privacy or security practices of third parties. Your use of integrated services may be subject to separate terms and policies published by those providers.

8. Data Storage and Security

We implement administrative, technical, and organizational measures designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure. These measures may include access controls, encryption in transit, secure infrastructure, logging, monitoring, and restricted employee access on a need-to-know basis.

No method of transmission or electronic storage is completely secure. While we work to protect your information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and promptly notifying us of any suspected unauthorized access.

9. International Data Transfers

EazzyBook is operated from India, and your information may be processed in India or in other countries where we or our service providers maintain facilities. If you access the Service from outside India, you understand that your information may be transferred across borders and processed in jurisdictions that may have different data protection laws than your own.

Where required, we take steps designed to ensure appropriate safeguards for cross-border transfers, which may include contractual protections with service providers.

10. Data Retention

We retain personal information for as long as necessary to provide the Service, fulfill the purposes described in this Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods may vary based on account status, data type, and legal or operational requirements.

When an account is closed or a subscription ends, we may retain certain information for backup, billing, fraud prevention, dispute resolution, or compliance purposes for a limited period before deletion or anonymization, unless a longer retention period is required by law.

11. User Rights

Depending on your location and applicable law, you may have rights regarding your personal information. These rights may include access, correction, deletion, restriction, objection, data portability, and withdrawal of consent where processing is based on consent.

If you are an end customer of a business using EazzyBook, please contact that business directly to exercise rights relating to appointment, form, or customer records they control. We will assist our business customers in responding to such requests where appropriate and as required by law.

Residents in certain jurisdictions, including the European Economic Area and United Kingdom, may have additional rights under applicable data protection laws. EazzyBook supports privacy rights requests in good faith but does not represent that it has obtained formal regulatory certifications or adequacy determinations unless expressly stated in a separate agreement.

12. Access, Correction, and Deletion Requests

Account holders may review and update much of their information directly within the EazzyBook dashboard, including business profile details, staff settings, and certain customer records. To request access, correction, export, or deletion of account-related information, contact us using the details in the Contact Information section below.

We may need to verify your identity before fulfilling a request. We will respond within a reasonable timeframe and as required by applicable law. In some cases, we may decline a request where we are legally permitted to do so, such as when retention is necessary for compliance, security, or legitimate business purposes.

13. Marketing Communications

We may send product updates, feature announcements, educational content, or promotional messages about EazzyBook to account holders and subscribers who have opted in or where otherwise permitted by law. You may unsubscribe from marketing emails using the link provided in the message or by contacting us.

Even if you opt out of marketing communications, we may still send transactional or service-related messages necessary to operate your account, including billing notices, security alerts, and important platform updates.

Businesses using EazzyBook are responsible for obtaining appropriate consent before sending marketing or reminder communications to their own customers through the platform.

14. Children's Privacy

EazzyBook is intended for use by businesses and individuals who are at least 18 years old. We do not knowingly collect personal information from children under 18 without appropriate authorization. If you believe a child has provided personal information to us without proper consent, please contact us and we will take appropriate steps to review and remove the information where required.

15. Security Disclaimer

While we employ safeguards designed to protect information processed through EazzyBook, you acknowledge that internet-based services carry inherent risks. You use the platform at your own risk and are responsible for implementing appropriate internal controls within your organization, including staff access management and secure handling of customer data.

EazzyBook is not liable for unauthorized access resulting from factors outside our reasonable control, including compromised user credentials, misconfigured integrations, or vulnerabilities in third-party systems.

16. Changes to Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. When we make material changes, we will post the updated Policy on our website and update the "Last Updated" date. Where appropriate, we may also notify account holders by email or through an in-product notice.

Your continued use of EazzyBook after the effective date of an updated Policy constitutes acceptance of the revised terms, unless applicable law requires a different form of consent.

17. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact:

EazzyBook
Email: privacy@eazzybook.com
Support: support@eazzybook.com
Website: www.eazzybook.com

For general privacy inquiries, we aim to respond within a reasonable period. Complex requests may require additional time as permitted by applicable law.